Telur33 Privacy Policy

Your privacy is telur33's top priority. This policy explains in detail how we collect, use, store, and protect your personal information when you use our platform in Malaysia.

Updated: January 2026

Information We Collect

Telur33 collects various types of information to deliver the best possible service to our Malaysian users. The information collected includes:

  • Account Information: full name, email address, phone number, date of birth, and identity information submitted during registration.
  • Device & Browser Information: device type, operating system, browser version, IP address, and general location data.
  • Payment Information: transaction details in Malaysian Ringgit (RM/MYR), bank name, masked account numbers, and deposit and withdrawal records.
  • Usage Data: pages visited, session duration, games played, login frequency, and in-platform behaviour.
  • Cookies: small data files stored on your device to enhance the user experience and support internal analytics.

How We Use Your Information

The information we collect is used responsibly for the following purposes:

  • Creating and managing user accounts securely.
  • Processing MYR financial transactions accurately and promptly.
  • Verifying user identity for financial regulatory compliance purposes.
  • Improving the user experience based on usage patterns and feedback.
  • Sending important notifications related to your account, security, and platform updates.
  • Detecting and preventing fraud, unauthorised access, and suspicious activity.
  • Complying with all applicable legal and regulatory obligations in Malaysia.

Telur33 will not use your information for third-party marketing purposes without your explicit consent.

Cookies & Tracking

The telur33 platform uses cookies to store session preferences, streamline repeat logins, and analyse usage patterns in aggregate. There are two main categories of cookies in use:

  • Essential Cookies: required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Analytics Cookies: used to understand how users interact with the platform for internal improvement purposes only. This data is not shared with any third parties.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some platform features.

Data Storage & Security

Telur33 stores all user data on servers protected with 256-bit SSL encryption. Access to personal data is restricted to designated personnel with a legitimate operational need. We implement strict technical and organisational security controls to protect your data from unauthorised access, disclosure, or destruction.

Your data is retained for as long as your account remains active, or for as long as necessary to meet our legal obligations. Following account closure, personal data that is no longer required for legal purposes will be deleted or anonymised within a reasonable timeframe.

In the event of a data breach affecting your personal information, telur33 will notify impacted users in accordance with the notification procedures required under Malaysian law.

Information Sharing & User Rights

Telur33 does not sell, rent, or disclose your personal information to third parties for commercial purposes. Information is shared only in the following limited circumstances:

  • To approved payment service providers for the secure processing of MYR transactions.
  • To regulatory authorities or law enforcement when required under Malaysian law.
  • To internal technical partners for system maintenance purposes only, subject to strict confidentiality agreements.

As a telur33 user, you have the following rights regarding your personal data:

  • Right to Access: request a copy of the personal information we hold about you.
  • Right to Rectification: request the correction of any inaccurate or incomplete information.
  • Right to Erasure: request the deletion of your personal data in certain circumstances permitted by law.

To exercise any of the rights above, or if you have any questions about this privacy policy, please contact our support team at [email protected] or visit the FAQ section for more information.

Privacy Policy Changes

Telur33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised update date.

Your continued use of the platform following any changes to this policy constitutes your acceptance of the latest version. We encourage you to review this page periodically. Where changes are significant, we will provide clearer notification to registered users.

If you do not agree with any changes made, please discontinue use of the platform and contact us to close your account if necessary. This Privacy Policy is governed in accordance with Malaysian law and the Personal Data Protection Act 2010 (PDPA).

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